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Eric Weiss, President/Founder
Service Arts Inc.
The Excellent Service Workshop Series
 Since 1993, The “Excellent Service Workshop” led by Founder/President Eric Weiss, has been an interactive Service Series focused on the singular goal of improving the quality of service in diversified industries. Designed for both management and front line staffs, the series incorporates role-playing, team building exercises, video filming and critiquing, as well as developing recovery service scenarios with potential solutions. Whether for hotels and restaurants, financial institutions, high-end retailers or department stores, the “Excellent Service Workshop” series is an engaging and dynamic venue customized to the needs of the organization at hand.
Key Topics Establishing steps and sequence of Excellent Service Filming and assessing crucial junctures of staff and guest interaction Developing a true sense of team Observation and Memory: Remembering Names and Faces Learning to read each guest Language: body and verbal First Impressions Creating a signature service component Continuing the momentum of excellent service post workshop
Benefits Motivating staff to feel more connected to the operation Decreasing turnover by empowering and inspiring team members Connecting management to front line employees, building a knowledgeable and solidified team Creating an operational synergy through the reduction of errors and technical mistakes Securing market position and increasing revenue through signature, personalized service that captures new clientele and ensures return guests