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Eric Weiss, President/Founder
The Excellent Service Workshop Series
Since 1993, The “Excellent
Service Workshop” led by
Founder/President Eric Weiss,
has been an interactive Service
Series focused on the singular
goal of improving the quality of
service in diversified industries.
Designed for both management
and front line staffs, the series
incorporates role-playing, team
building exercises, video filming
and critiquing, as well as
developing recovery service
scenarios with potential solutions.
Whether for hotels and
restaurants, financial institutions,
high-end retailers or department
stores, the “Excellent Service
Workshop” series is an engaging
and dynamic venue customized
to the needs of the organization
at hand.
Key Topics
Establishing steps and sequence of
Excellent Service
Filming and assessing crucial
junctures of staff and guest interaction
Developing a true sense of team
Observation and Memory:
Remembering Names and Faces
Learning to read each guest
Language: body and verbal
First Impressions
Creating a signature service
component
Continuing the momentum of excellent
service post workshop
Benefits
Motivating staff to feel more
connected to the operation
Decreasing turnover by
empowering and inspiring
team members
Connecting management to
front line employees, building
a knowledgeable and solidified
team
Creating an operational
synergy through the reduction
of errors and technical
mistakes
Securing market position and
increasing revenue through
signature, personalized service
that captures new clientele
and ensures return guests